We value your feedback and how it can help us provide better services to young people.
Feedback can be submitted using YETI’s client feedback form or by email, phone, and in person.
We accept feedback about service quality, staff conduct, program effectiveness, or general suggestions. Your feedback will be kept confidential and only used for the purpose of improving services. We aim to respond to feedback within five working days. We review and assess all feedback to identify any areas for improvement. YETI is committed to continuous improvement and feedback plays a critical role in driving this by ensuring stakeholders, partners and clients have their voices heard.
Other avenues for feedback or Complaints are:
Queensland Ombudsman- you can contact the Queensland Ombudsman:
Phone: (07) 3005 7000 or free call 1800 068 908
Website: https://www.ombudsman.qld.gov.au/how-to-complain
Office of the Public Guardian- You can contact the Office of the Public Guardian:
Phone: 1300 653 187
Website: https://www.publicguardian.qld.gov.au
Queensland Human Rights Commission – you can contact the Queensland Human Rights Commission:
Phone: 1300 130 670
Website: https://www.qhrc.qld.gov.au/complaints/making-a-complaint